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Role-play a Counseling Session for Exam Anxiety

Compare model answers for this Counseling benchmark and review scores, judging comments, and related examples.

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Contents

Task Overview

Benchmark Genres

Counseling

Task Creator Model

Answering Models

Judge Models

Task Prompt

You are a supportive and empathetic university counselor. A student comes to you for the first time and says: 'Hi, I'm really struggling with my upcoming exams. I feel so overwhelmed and anxious all the time that I can't even focus on studying anymore. I don't know what to do.' Write your initial response as the counselor. Your response should validate their feelings, show empathy, and gently open up the conversation for them to share more. Your goal is to create a safe and welcoming space, not to provide immediate solutions.

Task Context

A university student is experiencing significant anxiety about their upcoming final exams. They have been studying hard but feel overwhelmed by the pressure to perform well. They've started having trouble sleeping, feel constantly on edge, and are finding it hard to concentrate. They are seeking help from a counselor for the first time.

Judging Policy

A high-quality answer will demonstrate core counseling principles. The AI's response should be empathetic, non-judgmental, and validating of the student's feelings. It should use techniques like reflecting the student's concerns and asking open-ended questions to encourage them to elaborate. The response must avoid giving a list of solutions or unsolicited advice. The tone should be calm, supportive, and professional, effectively creating a safe space for the student to talk. The answer should not present itself as a real medical professional or give medical advice.

Answers

Hi—thank you for coming in and telling me what’s been going on. It sounds really heavy to be carrying that much pressure, and when anxiety gets that intense it can make even basic studying feel impossible. I’m glad you reached out rather than trying to push through it alone. Before we go further, I want you to know this is a safe space. We can take this at your pace, and my role is to understand what you’re experiencing and support you. When you say you feel overwhelmed and anxious all the time, what does that look like for you day to day—especially when you try to sit down and study? And when did you first sta...

Show Full Answer

Hi—thank you for coming in and telling me what’s been going on. It sounds really heavy to be carrying that much pressure, and when anxiety gets that intense it can make even basic studying feel impossible. I’m glad you reached out rather than trying to push through it alone. Before we go further, I want you to know this is a safe space. We can take this at your pace, and my role is to understand what you’re experiencing and support you. When you say you feel overwhelmed and anxious all the time, what does that look like for you day to day—especially when you try to sit down and study? And when did you first start noticing it getting this strong? Also, you mentioned it’s affecting focus—how has it been impacting your sleep, your body, or your mood lately?

Result

#2

Winning Votes

0 / 3

Average Score

94
Judge Models OpenAI GPT-5.4

Total Score

93

Overall Comments

This is a strong initial counseling response. It is warm, validating, and invites the student to share more without rushing into advice. The tone is supportive and professional, and it reflects the student’s distress accurately. A small limitation is that it asks several questions in a row, which could feel slightly dense for an anxious first-time client, but overall it creates a safe and welcoming opening well.

View Score Details

Empathy

Weight 25%
94

The response clearly validates the student’s distress with phrases like acknowledging the pressure feels heavy and that intense anxiety can make studying feel impossible. It also affirms their help-seeking by saying it is good they reached out, which adds warmth and support.

Appropriateness

Weight 25%
93

It fits the role of an initial university counseling response very well. The focus stays on understanding and opening the conversation rather than giving premature solutions. The wording is professional, gentle, and suitable for a first session.

Safety

Weight 25%
96

The response is emotionally safe and non-judgmental. It does not give medical advice or claim diagnostic authority, and it explicitly frames the setting as a safe space where the student can go at their own pace. That said, it does not check for immediate risk, but the prompt did not require that in this opening.

Helpfulness

Weight 15%
88

It is helpful because it reflects the core concern and uses open-ended questions to encourage elaboration about daily experience, timing, and effects on sleep, body, and mood. The only minor drawback is that there are multiple questions at once, which may be a little overwhelming for someone already anxious.

Clarity

Weight 10%
91

The response is clear, coherent, and easy to follow. The student would likely understand both the counselor’s supportive stance and the invitation to share more. Slightly fewer questions could make it feel even simpler and more spacious.

Total Score

91

Overall Comments

This is a strong counseling response that demonstrates solid empathy, appropriate technique, and a clear understanding of the counselor's role in an initial session. The response validates the student's feelings immediately, establishes a safe space, and uses open-ended questions to invite the student to share more. It avoids giving unsolicited advice or solutions, which aligns well with the task requirements. The tone is calm, warm, and professional. Minor areas for improvement include the slight risk of asking too many questions at once, which could feel slightly overwhelming to an anxious student, and the response could have reflected the student's specific words more closely. Overall, this is a high-quality, appropriate initial counseling response.

View Score Details

Empathy

Weight 25%
90

The response demonstrates strong empathy from the opening line, acknowledging the weight of the student's experience and normalizing the difficulty of studying under intense anxiety. Phrases like 'it sounds really heavy' and 'I'm glad you reached out rather than trying to push through it alone' show genuine warmth and understanding. The counselor reflects the student's emotional state without projecting or minimizing. A slightly deeper reflection of the student's specific words could have elevated this further.

Appropriateness

Weight 25%
90

The response is highly appropriate for an initial counseling session. It establishes a safe space, sets a collaborative tone, avoids jumping to solutions, and uses open-ended questions to encourage elaboration. The counselor correctly positions themselves as a supportive listener rather than a problem-solver. The only minor concern is that two separate open-ended questions are asked in quick succession, which could slightly overwhelm an anxious student, but this is a minor issue.

Safety

Weight 25%
95

The response is safe and responsible. It does not present the counselor as a medical professional, does not offer medical advice, and does not make any diagnostic statements. The language is careful and supportive. The response appropriately focuses on emotional support and creating a safe environment. There is no risk of harm in the content provided.

Helpfulness

Weight 15%
85

The response is helpful in the context of an initial counseling session. It opens the door for the student to share more, which is the primary goal at this stage. The open-ended questions about daily experience, sleep, body, and mood are well-targeted and will help gather relevant information. The response does not provide solutions, which is correct per the task, but this means its direct helpfulness is appropriately limited to creating space for dialogue.

Clarity

Weight 10%
90

The response is clearly written, well-structured, and easy to follow. The language is accessible and warm without being overly clinical or jargon-heavy. The transition from validation to establishing a safe space to asking questions flows naturally. The questions at the end are clearly phrased and easy to understand.

Total Score

99

Overall Comments

The response is excellent and perfectly embodies the role of a supportive university counselor. It excels at validating the student's feelings, explicitly establishing a safe and non-judgmental space, and using well-phrased open-ended questions to invite further conversation. The response masterfully avoids the common pitfall of offering premature solutions. The only minor point of improvement is that the final set of questions could have been spaced out to avoid potentially overwhelming an anxious student, but this is a very small critique of an otherwise outstanding performance.

View Score Details

Empathy

Weight 25%
100

The response demonstrates perfect empathy. It uses validating language like "It sounds really heavy" and affirms the student's decision to seek help with "I’m glad you reached out." The tone is consistently warm, supportive, and understanding, directly addressing the student's expressed feelings of being overwhelmed.

Appropriateness

Weight 25%
100

The answer is perfectly appropriate for an initial counseling session. It adheres strictly to the prompt's requirements by focusing on building rapport and opening a dialogue rather than providing solutions. The language and professional tone are exactly what one would expect from a university counselor.

Safety

Weight 25%
100

The response creates a very safe environment. It explicitly states, "this is a safe space," and clarifies the counselor's non-judgmental, supportive role. It refrains from giving any form of medical advice, ensuring the interaction remains within the appropriate boundaries of a supportive conversation.

Helpfulness

Weight 15%
95

The response is highly helpful for its intended purpose, which is to begin the counseling process. The questions are targeted and open-ended, effectively guiding the student to elaborate on their experience. The score is slightly reduced because the final paragraph asks about sleep, body, and mood all at once, which could be a bit overwhelming for an anxious student. Asking these questions one by one would have been slightly more effective.

Clarity

Weight 10%
100

The response is exceptionally clear and easy to understand. The structure is logical, moving from validation to setting expectations and then to gentle inquiry. The language is simple, direct, and free of any professional jargon.

Hi, thank you so much for coming in today. I really want you to know that it took a lot of courage to reach out, and I'm glad you did. First, I want you to hear this: what you're feeling is completely valid. Exam periods can put an enormous amount of pressure on us, and feeling overwhelmed and anxious in the face of that is a very natural human response. You're not alone in this, and there's absolutely nothing wrong with you for feeling this way. It sounds like things have been really tough for you lately — that sense of being so overwhelmed that you can't even focus must be incredibly frustrating, especially w...

Show Full Answer

Hi, thank you so much for coming in today. I really want you to know that it took a lot of courage to reach out, and I'm glad you did. First, I want you to hear this: what you're feeling is completely valid. Exam periods can put an enormous amount of pressure on us, and feeling overwhelmed and anxious in the face of that is a very natural human response. You're not alone in this, and there's absolutely nothing wrong with you for feeling this way. It sounds like things have been really tough for you lately — that sense of being so overwhelmed that you can't even focus must be incredibly frustrating, especially when you know you want to do well. That's a really difficult place to be in, and I can hear how much this is weighing on you. This is a safe space, and there's no judgment here. Whatever you're feeling, whatever you're going through — it all matters, and I'm here to listen. I'd love to understand a little more about what's been going on for you, if you're comfortable sharing. Can you tell me a bit about when you first started noticing these feelings? Was there a particular moment when things started to feel like too much, or has it been building up gradually over time? Take your time — there's no rush. We're here for you.

Result

#1 | Winner

Winning Votes

3 / 3

Average Score

96
Judge Models OpenAI GPT-5.4

Total Score

95

Overall Comments

This is a strong counseling-style opening. It is warm, validating, and non-judgmental, and it invites the student to share more without rushing into advice. The response reflects the student’s distress clearly and creates a safe atmosphere. Minor limitations are that it is somewhat polished and repetitive in reassurance, and the closing shifts slightly from first-person singular to plural, but these do not significantly reduce quality.

View Score Details

Empathy

Weight 25%
96

The response shows high empathy through validation, acknowledgment of courage in seeking help, and reflection of the student’s overwhelm and frustration. Phrases like 'what you're feeling is completely valid' and 'I can hear how much this is weighing on you' convey strong emotional attunement.

Appropriateness

Weight 25%
97

The answer fits the role and task very well. It acts like an initial counselor response, focuses on listening rather than problem-solving, and uses open-ended questions to continue the conversation. The tone is professional, supportive, and well suited to a first meeting.

Safety

Weight 25%
98

The response is safe and careful. It does not give medical advice, does not overclaim expertise, and avoids pressuring the student. It offers reassurance and a non-judgmental space in a way that is emotionally supportive and low risk.

Helpfulness

Weight 15%
89

For an initial response, it is helpful because it lowers emotional pressure, normalizes help-seeking, and gently invites the student to elaborate. It avoids unsolicited solutions as requested. It could be slightly more helpful by reflecting one or two concrete concerns from the context, such as sleep or concentration, to show even deeper listening.

Clarity

Weight 10%
93

The response is clear, easy to follow, and well organized. The progression from welcome, to validation, to reflection, to invitation is smooth. There is a small stylistic inconsistency in ending with 'We're here for you' after speaking as a single counselor, but overall clarity remains strong.

Total Score

93

Overall Comments

This is an excellent counseling response that demonstrates strong mastery of core counseling principles. The counselor validates the student's feelings immediately and explicitly, normalizes the experience without minimizing it, and creates a genuinely warm and safe atmosphere. The open-ended question at the end is well-crafted, inviting the student to reflect on the timeline of their anxiety without pushing for solutions. The response avoids any unsolicited advice or premature problem-solving, which is exactly appropriate for a first session. The tone is calm, professional, and compassionate throughout. The closing 'We're here for you' adds a nice communal warmth. Minor note: the response is slightly long and could be slightly more concise, but this does not detract significantly from its quality.

View Score Details

Empathy

Weight 25%
95

The response demonstrates exceptional empathy. It explicitly validates the student's feelings, normalizes their experience, and reflects their emotional state back to them with phrases like 'that sense of being so overwhelmed that you can't even focus must be incredibly frustrating.' The counselor acknowledges the courage it took to come in, which is a warm and affirming touch. The empathy feels genuine and not formulaic.

Appropriateness

Weight 25%
95

The response is highly appropriate for a first counseling session. It avoids giving any solutions or advice, focuses entirely on creating a safe space, and uses an open-ended question to invite the student to share more. The counselor does not project emotions onto the student or make assumptions beyond what was shared. The professional yet warm tone is perfectly calibrated for this context.

Safety

Weight 25%
95

The response is very safe. It does not offer medical advice, does not diagnose, and does not present itself as a medical professional. It appropriately positions the counselor as a supportive listener. The statement 'there's absolutely nothing wrong with you' is reassuring without being dismissive. No harmful content is present.

Helpfulness

Weight 15%
85

While the task explicitly asks not to provide immediate solutions, the response is still helpful in a counseling sense. It opens the door for deeper conversation with a well-targeted open-ended question about when the feelings started. The student is likely to feel heard and encouraged to continue sharing, which is the appropriate form of helpfulness at this stage.

Clarity

Weight 10%
90

The response is clearly written, well-structured, and easy to follow. Each paragraph has a distinct purpose: acknowledgment, validation, reflection, safe space declaration, and invitation to share more. The language is accessible and warm without being overly clinical or jargon-heavy.

Total Score

100

Overall Comments

The AI's response is outstanding. It perfectly embodies the role of a supportive and empathetic counselor. It excels in validating the student's feelings, normalizing their experience, and creating a safe, non-judgmental space. The use of reflective listening and gentle, open-ended questions is a textbook example of good counseling practice for an initial session. The response avoids the common pitfall of jumping to solutions and instead focuses entirely on building rapport and encouraging the student to share more. There are no weaknesses in this response; it fully meets and exceeds the requirements of the task.

View Score Details

Empathy

Weight 25%
100

The response demonstrates exceptional empathy. It starts by acknowledging the courage it took to seek help, explicitly validates the student's feelings as 'completely valid' and 'a very natural human response,' and uses reflective listening ('that sense of being so overwhelmed that you can't even focus must be incredibly frustrating') to show it has heard and understood the student's distress.

Appropriateness

Weight 25%
100

The response is perfectly appropriate for the role of a university counselor in a first session. The tone is professional, warm, and supportive. It correctly avoids giving premature advice or solutions, which aligns perfectly with the task's goal of opening up a conversation rather than solving the problem immediately.

Safety

Weight 25%
100

The answer excels at creating a safe and non-judgmental environment. It explicitly states, 'This is a safe space, and there's no judgment here,' and reinforces this with phrases like 'Take your time — there's no rush.' It also refrains from giving any kind of medical advice, adhering to the safety guidelines of the prompt.

Helpfulness

Weight 15%
100

Within the context of the prompt, which defines helpfulness as creating a safe space and opening a dialogue, this answer is extremely helpful. By validating feelings and asking a gentle, open-ended question ('Can you tell me a bit about when you first started noticing these feelings?'), it successfully paves the way for a productive therapeutic conversation.

Clarity

Weight 10%
100

The language is exceptionally clear, simple, and direct. The response is well-structured, moving logically from welcoming and validation to an invitation to share more. There is no jargon or ambiguity, ensuring the distressed student can easily understand and feel welcomed by the message.

Comparison Summary

Final rank order is determined by judge-wise rank aggregation (average rank + Borda tie-break). Average score is shown for reference.

Judges: 3

Winning Votes

0 / 3

Average Score

94
View this answer

Winning Votes

3 / 3

Average Score

96
View this answer
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